Effective Date: August 25, 2025

Last Updated: August 25, 2025

1) Who We Are

This Privacy Policy explains how Alberto Silva Concrete Contractor (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, request an estimate, or use our services. We are located in Hiram, Georgia (USA) and provide residential and commercial concrete services.

Contact:
Email: [email protected]
Phone: (470) 408-9839

2) Information We Collect

We may collect the following categories of information:

Identifiers and Contact Details: Name, email address, phone number, mailing/service address.

Project & Inquiry Details: Service type (e.g., driveway, slab, foundation), project notes, photos or files you upload, preferred timeline, budget range.

Transactional Information: Estimates, invoices, payment status (we do not store full payment card numbers if processed by a third-party payment provider).

Website Usage Data: IP address, device/browser type, pages visited, time on site, referring URLs, general location (city/state) derived from IP, and other analytics data (via cookies and similar technologies).

Communications: Emails, call metadata and recordings (if we record for quality and training), SMS/MMS messages, and form submissions.

Job Applications (if applicable): Resume/CV, work history, certifications.

Social/Advertising Data (if applicable): Interactions with our ads or posts on platforms like Google, Facebook, Instagram (e.g., ad views, clicks).

We do not knowingly collect information from children under 13. If you believe a child has provided personal information to us, contact us so we can delete it.

3) How We Collect Information

Directly from You: Web forms (estimate requests, contact forms), phone calls, emails, SMS/MMS, and in-person.

Automatically: Cookies, pixels, and similar technologies on our website.

From Service Providers/Partners: Payment processors, analytics providers, advertising platforms, customer relationship management (CRM) tools, scheduling tools, and call/SMS platforms.

4) Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to operate the site, analyze usage, improve performance, and—if enabled—support advertising and remarketing. You can manage cookies via your browser settings and opt out of certain analytics/ads as described below.

Types we may use:

Essential Cookies: Required for core site features.

Analytics Cookies: Measure traffic and usage (e.g., page views, time on page).

Advertising/Remarketing Cookies: Show relevant ads on other sites or track ad performance.

5) How We Use Information

We use personal information to:

Provide, schedule, and manage services and estimates.

Communicate with you (quotes, updates, appointment confirmations, support).

Personalize your experience and improve our website and services.

Process payments and manage invoices.

Conduct analytics, marketing, and remarketing (where permitted).

Maintain security, prevent fraud, and comply with legal obligations.

Legal bases (for jurisdictions that require them) include: your consent, performance of a contract (e.g., providing requested services), our legitimate interests (e.g., improving services, securing systems), and compliance with law.

6) How We Share Information

We do not sell personal information. We may share information with:

Service Providers: Hosting, analytics, CRM, email/SMS platforms, scheduling, payment processing, call recording/telecom, advertising and remarketing platforms, subcontractors working on your project.

Business Transfers: If we merge, restructure, or sell assets, information may be transferred as part of that transaction.

Legal/Compliance: When required by law, subpoenas, court orders, or to protect rights, safety, and property.

With Your Consent: When you direct us to share with third parties.

Some advertising or analytics integrations could be considered “targeted advertising” or “sharing” under certain state privacy laws; see “Your Privacy Rights” below for opt-out options.

7) Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., to provide services, comply with legal, tax, or accounting requirements, resolve disputes, and enforce agreements). Retention periods vary by data type and legal requirements.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9) Your Choices

Email and SMS: You can opt out of marketing emails by using the unsubscribe link or by contacting us. For SMS, reply STOP to opt out; reply HELP for help. Message and data rates may apply.

Cookies/Tracking: Adjust your browser settings to block or delete cookies. Some analytics/advertising services provide opt-outs (see “State/Regional Rights” below).

Access/Correction/Deletion Requests: See “Your Privacy Rights.”

10) Your Privacy Rights (Location-Specific)

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information; to limit the use/disclosure of sensitive information; and to opt out of targeted advertising or certain profiling.

Residents of certain U.S. states (for example, California, Colorado, Connecticut, Virginia, Utah) may have additional rights, including:

Right to Know/Access: Request details about categories and specific pieces of personal information we collected about you.

Right to Delete: Request deletion of personal information, subject to legal exceptions.

Right to Correct: Request correction of inaccurate information.

Right to Opt Out: Opt out of the sale or sharing of personal information and/or targeted advertising. We do not sell personal information. If our use of analytics or advertising constitutes “sharing” or “targeted advertising,” you may opt out by contacting us as described below.

Right to Limit Use of Sensitive Information: We do not knowingly collect sensitive personal information for inferring characteristics.

Non-Discrimination: We will not discriminate against you for exercising your rights.

How to Submit a Privacy Request

Email [email protected] or call (470) 408-9839 with the subject “Privacy Request.” Please describe the request (access, deletion, correction, or opt-out) and provide enough information for us to verify your identity (e.g., name, email, phone, service address). You may designate an authorized agent; we will require proof of authorization and may still need to verify your identity.

Global Privacy Control (GPC)

If applicable in your jurisdiction and supported by our site, we will treat a valid GPC signal as an opt-out of targeted advertising where required.

11) Third-Party Links and Services

Our website may link to third-party sites or integrate third-party tools (for example, maps, scheduling, analytics, or social media). We are not responsible for the privacy practices of those third parties. Review their policies before sharing information.

12) Communications and Recording Notice

If you call, email, text, or chat with us, we may retain those communications for quality, training, and recordkeeping. Calls may be recorded where permitted by law; if you prefer not to be recorded, please let us know before or at the start of the call.

13) International Visitors

We are based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries with different data protection laws than your jurisdiction.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest version. Material changes will be posted on our website. Your continued use of the site after changes are posted means you accept the updated policy.

15) Contact Us

If you have questions about this Privacy Policy or our data practices, contact:
Alberto Silva

Concrete Contractor
Email: [email protected]
Phone: (470) 408-9839
Location: Hiram, GA